Preserving and ensuring the integrity of corporate memory, although an essential part of strict regulatory environments, is also a key factor in driving productivity, efficiency, and customer satisfaction. With today’s shortage of expert staff, cash strapped and outsource dominated business models, it’s more about time savings; because of staffing pressures, organizations need to make better use of the staff they have.
And the predominant cause of inefficiency and waste is information not being where needed and archaic document control requiring tremendous man-hours in reviewing documents, obtaining approval and signatures, face-to-face meetings to discuss changes, distributing revisions and follow-up staff training.